Thursday, November 13, 2008
Why the Interest in ECM Center of Excellence Model?
Earlier this month I presented a Building an ECM Center of Excellence Foundation" topic at the IBM Inforamation OnDemand conference in Las Vegas. We had a very large attendance. Matter of fact we have some of the largest breakout sessions at this confernce for the past 3 years. What is the interest in this topic? I would like to hear from you on why you are interested in Enterprise Content Management Center of Excellence Model.
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There may be such an interest in this in part because of the unprecedented number of people who now have at least heard the word exabyte, accompanied by a graphic that includes a pile of [fill in the large object here] that stretches past Neptune. We either build larger filing cabinets, or we figure a way out that includes efficiency, the best of both effort and design and a unification/deduplication within the data we work with.
A quick model for this may be auto manufacturing. Now that we are an information economy, we use digits instead of steel, but if we don't recycle, build smarter and more efficiently, and continuously find ways to make the overall vehicle better while maintaining the general integrity of its design, then we will find ourselves with quite a few more waste, pollution and other issues to sort out.
(Previous post removed due to formatting issues - apologies - CPT)
I agree that the amount of information that is currently managed and in the future is a driver. I think the redundancy of information in organization due to siloed departmental repositories is a factor as well. The storage of the content in the case is a factor but each repository typically has its own support staff, capture software/staff, hardware/software license cost, etc. Also in that environment cross siloed access of content is a challenge as well. We are seeing more and more need in this type of environment for content that resides in the other repository. Think about records management in this environment. That becomes complex as well.
Now other comments that I have heard is along your auto manufacturing analogy (great analogy by the way): Continual improvement. We have been brought into organizations because their current implementation is not stable. In some cases the problem is not the software. It is the organizations management of the software and changes that are the problem. A more structured process is needed around the care and feeding (maintenance and changes) in the environment. In the COE model the focus is on the ECM Program and how to make it successful. Processes are implemented and refined to ensure high availability as well maintain high levels of customer satisfaction.
What I experienced when I was a customer was the need to provide fast time to market of ECM Services to the enterprise. Along with that is the need to show how the COE services provide business value. This is a real big issue in some of our customer today.
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